Consumer Products & Services

With a sharp focus on the commercial drivers of the business, we’ll guide your team to deliver better products and services for consumers.

Today’s consumer has changed. They are demanding, savvy, impatient and well-informed. Moreover the upcoming generation of “digital natives” will drive even greater change based on higher expectations of service and availability. Businesses are experiencing seismic-shifts in shopping habits, creating shocks right through the supply chain and beyond. Organisations must rethink their business models to take the change head on.

Our expertise in consumer products & services delivers insight and challenge, dramatically improving commercial results.

New standards are constantly being set for product design, relevance and user experience, but the real change is happening with customer service! Brands that can offer the sharper, quicker, more convenient service…win. This competitive dynamic is being felt right through the supply chain, reshaping trading patterns and placing new demands on businesses to deliver for their consumers.

Such challenges create new opportunities.  

We have worked with B2B and B2C businesses to reinvent their business models and harness real growth. Using our extensive experience of retail, wholesale and online trading channels, we have been able to develop strategies for growth, while our work on improving organisational effectiveness, has generated multi-million pound improvements in profit delivery.

Read our Brand Development case study